Troubleshooting

Who to contact: your property manager or LeaseRooster

A simple rule for who to reach out to, so your question gets to the right person the first time.

Did my rent payment go through?

Your payment shows pending and you're not sure if it worked. Here's what pending means.

Why a rent payment shows pending

A tenant paid but the invoice isn't marked Paid yet. Here's why, and when the money arrives.

Password, sign-in, and account access help

Reset a password, fix a sign-in problem, or figure out who to contact when something isn't working.